Refund & Returns (Replacement) Policy
- Traveling Mandalas LLC
- Final sale: All calendar sales are final; we do not accept returns or issue refunds for change of mind.
- Replacement-only for lost/damaged shipments: If an order is confirmed lost in transit or arrives damaged, Traveling Mandalas LLC will replace the calendar at no additional product cost.
- How to report: Email hello@themandalacalendar.com within 14 days of expected delivery for claims of damage or non-delivery; include order number, photos for damage claims, and tracking number (if applicable) for lost packages.
- Shipping insurance and claims: We will file claims with the carrier (USPS for domestic, or the relevant international carrier) on your behalf where coverage applies; claim outcomes are subject to carrier rules and timelines.
- Customs & duties (international): customers are responsible for import duties, taxes, and customs delays in their country.
- Who pays return shipping: for replacement shipments due to carrier loss/damage, we cover shipping for the replacement; if a carrier requires the damaged item returned for inspection, we’ll provide instructions.
- Timing: replacements will be processed after verification and carrier confirmation per carrier claim timelines; we will communicate ETA and tracking for the replacement shipment.